Virtual PBX

Virtual PBX or “ hosted “ PBX is an exciting service that we provide that allows you to have a toll free number or a local access number that you can forward into your existing phone lines ( landlines or cellphones ) that will give you advanced features like extensions & voicemail without the cost of a new phone system and no maintenance is required.
It is basically a remote or virtual phone system that is housed in our data center with a virtual receptionist that routes calls using your existing phone lines and manages messages with powerful features.

With our Virtual PBX system, impress your clients with a professional image at only a fraction of the cost. Our PBX will turn your ordinary phone into an office phone system with multiple extensions and personalized voicemail. Also, you can record customized greeting, have an operator extension and access to an online management center.

1. Order a toll free number or ( U.S. or Canada ) local access number from us.
2. When someone dials your toll free or local phone number they will hear your custom greeting.
3. Record your custom main greeting "Welcome to ABC company, for Sales please dial extension 1, for customer support please dial extension 2, for operator please dial 0"
4. Forward your extensions to their associated existing telephone numbers ( landline or cellphone numbers )
5. Receive calls instantly anywhere worldwide. You can forward each extension to any phone number in the world. Never miss an important call !
6. Retrieve voicemails via your mobilephone, your online portal, or have them sent to your email address in a .wav file.

The PBX may sound confusing at first, but if you break it up into a set of simple steps, you can begin to understand how the system works.

A caller dials your Nationwide Toll Free number or virtual local phone number. They are immediately greeted by the Auto-Attendant that plays a pre-recorded greeting. This greeting can either be a generic message that Colson Communications Corp has pre-recorded, or a personalized greeting that you can record. Callers are then instructed to dial a specific extension (Example - Press 251 for Sales). The caller dials the extension number and is immediately routed to a number that you have associated with this extension. You can then either accept the call, or have it go into your voicemail. The caller will never hear a busy signal, and each call is logged for you to view in your on-line account manager.

How to use a PBX

Since our PBX is managed entirely on-line, you have full control over your system at all times. All you have to do is fill in the parameters (which tell the PBX where to forward each call) and you are done. It is an easy to understand process that is much better than the alternative (hardware), and comes with a variety of useful features. How to manage your PBX Our PBX is quite possibly the easiest process you will ever need to understand. There are only 3 steps to follow, once your PBX is active.

1. Decide how many extensions you need, and have a corresponding phone number for each extension
2. Record a personalized Auto-Attendant greeting, if you wish
3. Record personalized voicemails for each extension that requires it, again, if you wish

Once these steps are completed, you can sit back and relax.

Since there is no hardware to instill and configure, you never have to deal with confusion, down-time, or pay a hefty bill for a technician to repair your PBX. It is simple to use, and easy to understand.

• Nationwide ( U.S. / Canada ) toll free number or virtual local access number forwarded anywhere in the world
• No hardware or software to purchase
• $ 10 monthly fee includes 5 extensions
• Voicemail provided for each extension
• You can forward each extension to different company departments ( different phone numbers )
• Voicemail to email capabilities ( get your voice mails delivered to your email )
• Complete real time online management portal provided
• Change ring to number in real time
• Caller ID with extensions
• Professional greetings ( make your company appear to be a large corporation to your callers)

Web based administration
The on-line account manager gives you full control over any PBX feature at any time. View all Call Details, change the routing, listen to voicemails and view account transactions as well as many other features. All details are posted in real time, and all account changes are modified in real time as well.

Informational Extensions
You can setup specific extensions that provide pre-recorded information to callers 24/7, such as directions to your location or hours of operation.

Online Call Reports
You can review your usage and call statistic reports using your online web interface.

Call Screening and Announce
This feature allows you to decide what you want to do with a call. You can answer a call, put it on hold, or send it to voicemail. You are also able to hear the callers phone number or name before you answer.

Listen to voicemail on wireless
With our wireless play feature you can listen to any message using your iPhone, Blackberry, or other PDA. You can listen to an MP3 format or through your web browser so that you have instant access to all of your messages.
Voicemail Delivery This message delivery service sends voicemails in MP3 format directly to any e-mail address(es) that you choose.

Toll Free Number
A toll free number offers a big company image to clients and other callers who want to contact you free of charge from wherever they are located. We offer a variety of toll free number types, from 800 and 866 extensions to vanity numbers.

Local Number
A local number can provide a local presence in any target city. Many clients use local numbers in geographical targeted advertising. We provide local phone numbers in all major cities in U.S. and Canada and also in over 50 countries.

Unlimited Extensions
You can setup a specific extension for each department or each employee. Each extension can have a specific message and voicemail delivery settings.

Customized Main Greeting
You can use a custom main greeting to inform callers of their options, such as accessing information or reaching a specific department.

Call Blocking
You can choose to block a specific phone number or area code from calling your toll free/local number.